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Premium Quality
Guaranteed
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Hassle-Free
Warranty
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Lifetime Customer
Support
This product is backed by Lifetime Warranty, starting from the date of purchase. During this period, we guarantee that the product will be free from defects in materials and workmanship under normal use. This warranty extends to the original purchaser and is non-transferable.
What's Covered:
What's Not Covered:
Shipping Policy: Orders are processed and dispatched from our warehouse within 2 business days. During Sale events, please allow for up to 4 business days for dispatch.
Express Delivery Time:
Standard Delivery Time:
Shipping Price
You can read more about our detailed Shipping Policy
Welcome to Polecase's Shipping Policy, where we outline the various shipping options available for your convenience, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Processing Time
Orders are typically processed and shipped out within 1-3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times
Shipping Methods
We offer several shipping options to accommodate your needs, including standard and express shipping. The availability of shipping methods may vary depending on your location and the items in your order.
Shipping Costs
Shipping costs are calculated based on the shipping option selected, the destination, and the weight of the items in your order. Shipping costs will be displayed during the checkout process before you complete your purchase.
Please note: After the package is shipped, we will send the tracking number to your registered email address. Please track the package and make sure it is available at the time of collection. If the customer is not there, the package will be sent to the local postal for collection, and the customer needs to collect the package within the time according to the regulations of the local post. If the package is not collected within the time specified by the local post or an incorrect delivery address is provided at checkout, the package will be returned to us. In this case, we will charge a re-delivery fee based on the actual courier fee. The package will be re-delivered only after the re-delivery fee is paid. If the customer chooses a refund, the initial shipping fee will be deducted from the refund amount.
Delivery Time
Delivery times vary depending on the shipping method selected and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Tracking Information:
For your convenience, we provide tracking information for all orders. Once your order is dispatched, you will receive an email with tracking details that allow you to monitor the progress of your shipment.
| Shipping Country | Carrier | Delivery Time |
|---|---|---|
| Australia | Australia Post | 9-15 business days |
| Austria | GLS | 9-13 business days |
| Belgium | bpost | 9-13 business day |
| Bulgaria | UPS | 9-15 business days |
| Canada | Canada Post | 9-15 business days |
| Croatia | UPS | 9-13 business days |
| Czech Republic | GLS | 9-13 business days |
| Denmark | GLS | 9-13 business days |
| Estonia | DPD | 9-15 business days |
| Finland | UPS | 9-15 business days |
| France | Colis Privé | 9-15 business days |
| Germany | GLS | 9-15 business days |
| Greece | UPS | 9-15 business days |
| Hungary | DPD | 9-15 business days |
| Ireland | UPS | 9-15 business days |
| Italy | GLS | 9-15 business days |
| Lithuania | DPD | 9-15 business days |
| Netherlands | DHL | 9-15business day |
| New Zealand | New Zealand Post | 9-15 business days |
| Norway | UPS | 9-15 business days |
| Poland | DPD | 9-15business days |
| Portugal | SEUR | 9-15business days |
| Rest of the World | Local Carrier | 8-15 business days |
| Romania | UPS | 9-15business days |
| Saudi Arabia | Saudi Post | 9-15 business days |
| Slovakia | DPD | 9-15business days |
| Slovenia | DPD | 9-15business days |
| Spain | SEUR | 9-15business days |
| Sweden | BRING | 9-15business days |
| Switzerland | GLS | 9-15 business days |
| United Arab Emirates | Emirates Post | 9-15business days |
| United Kingdom | Royal Mail | 9-15business days |
| United States | USPS | 7-13business days |
Shipping Delays:
While we make every effort to meet the estimated delivery times, external factors such as weather conditions, customs delays, and unforeseen circumstances may cause delays. If you experience any significant delays, please don't hesitate to contact our customer support team at support@polecase.com for assistance.
Questions and Assistance:
If you have any questions or require assistance regarding our Shipping Policy, please contact our customer support team. We are here to help ensure your shopping experience with POLECASE is smooth and satisfying. Thank you for choosing us for your charging and accessory needs.
This phone case is completely comparable to the official liquid silicone case. It boasts excellent craftsmanship and genuine silicone material, with outstanding texture and hand feel. Highly recommended!
The color of the phone case is particularly beautiful I like it very much. The feel is great, really fingerprint-resistant. I like this case! The color is also very fashionable!
The design of the phone case is simple and very pleasing to the eye. The cutouts are neatly aligned, and the size is suitable. Holding it in my hand has the feel of a bare phone particularly comfortable.
After putting on this phone case, the feel is just like a bare phone particularly comfortable, and it doesn't attract fingerprints. It's a full-wrap camera control button! Really very reassuring.
The phone case has a good feel and great texture. The material is something I haven't seen before it doesn't attract dust or lint, is relatively soft and elastic, and feels comfortable to touch.
